Support Terms and Conditions

Access control

• Required permission: canManageKnowledgeBase
• Fallback: Users without access see an access denied message.

Default behavior

• Auto seed: If no custom terms exist for a shop, the app auto-persists and serves default terms content.
• Legacy upgrade: If old legacy default text is detected, it is automatically upgraded to the current default terms.
• Restore default: Admin can reset to default terms from UI action.

Admin page features

• Large multiline editor for full terms text
• Save Terms action
• Restore Default Terms action
• Last updated timestamp indicator
• Shortcut link to open public customer terms page

Public page features

• Displays current terms as plain text with preserved line breaks
• Provides back link to Support Center
• No editing available on public page

How terms are enforced

• Enforcement point: Customer ticket creation form in storefront Support Center
• Rule: Customer must check ‘I agree to the Support Terms and Conditions’

Data model

• Table: SupportTerms
• Key: shop unique

Fields

- content

- createdAt
- updatedAt

Owner guidance

• Review terms with legal counsel before publishing.
• Keep wording aligned with Privacy Policy, Return Policy, and Shipping Policy.
• If you change dispute handling or retention policy, update terms immediately.
• Test customer ticket creation after edits to confirm checkbox flow still works.